FAQs

Need some help finding the information you’re looking for? You are on the right page. Here you will find all the answers to the most frequently asked questions we have received related to specific product lines, installation problems and general product inquiries.

For warranty questions, please refer to our Warranty Details page.
For product maintenance or cleaning, please refer to our Product Maintenance page.
For shower doors and replacement parts, we invite you to consult the MAAX FAQ page.

 

General

We stand behind our products with industry-leading warranties against structural, surface and cosmetic defects. Our gelcoat units are covered for 5 years.
Options must be factory installed on your product, such as a whirlpool system. Accessories, such as trim kits, come separately and may be ordered after the product has been installed. They don't usually require professional installation.
Yes. AKER barrier-free showers and tub showers are engineered to make life easier for those with special needs. These products, designed for residential homes as well as medical facilities and hotels, feature easy access, optimal comfort and safety, and high functionality. Consult the Accessible and Code Compliant or Generation+ product category pages for more information on our barrier-free series.
There are two different ways on the website to locate the nearest authorized dealer that carries AKER products; either click on the “Where to Buy” link at the top of the page, or, if you are on a product page, you can click on the “Where to Buy” button (it is located in the first section of the product page) to find dealers who carry that specific product.
Being a manufacturer, we do not sell directly to the general public; however, we have many authorized dealers across the Eastern United States that carry the AKER brand.
There are three different places where you can find the serial number: on the product packaging, on the AKER Installation Questions sheet inside the packaging, or on the AKER logo label on the product itself.
Unfortunately, in order for us to be able to validate the warranty of a product, we absolutely require the serial number or receipt.
AKER does not offer acrylic products. AKER's built-to-last bathware products are made using a thick gelcoat finish.

Bathtubs

No. Massage systems are an option that must be installed during the manufacturing process.
Certain types of therapeutic products when added to bath water, or if applied non-diluted directly in the bath, may damage the unit finish. Test the product on a small inconspicuous surface prior to use.

Bathtub & Tub Shower Systems

It is recommended that you have independant electrical circuits for each option (ex: the pump, blower, water heater). AKER advises that the installation be done by a qualified electrician to ensure it adheres to the regulations in your area.
It is not possible to adjust the water temperature from a keypad function. The water heater option is independent from the water system massage, it will help maintain a stable water temperature but it will not increase it.

Shower Pans

No, THE FOAM SHOULD NEVER BE REMOVED from the shower pan. The foam is there to stabilize and support the base, and under no circumstances should it be removed.